11-13-2016, 05:49 PM
Hi Matt, sorry to hear about the troubles. If the expansion hub isn't plugged into the router or can't connect to the router it will hang during startup for about 5 minutes as its trying to connect. The expansion hub checks for a valid internet connection every couple hours and tries to re-connect, it will hang here as well but only a minute or two. Then it should work fine until it checks for the internet again. If someone can plug the expansion hub into the computer and open the serial window there are details shown as it starts up. Maybe something happened on the SD card and the login files got corrupted so no username or password for the internet.
If the expansion hub doesn't connect to the internet it should still work however the display globe icon under the time won't be green, its actually based off being connected to the internet and not the controller. So its possible the icon be grey but expansion hub still communicating properly. To find out press the "service" button on home page to see if it loads, if it loads the expansion hub is working.
If possible the expansion hub can be unplugged and tested on the computer. Plug in the internet, power it up and connect to computer and see what the serial window says.
If the expansion hub doesn't connect to the internet it should still work however the display globe icon under the time won't be green, its actually based off being connected to the internet and not the controller. So its possible the icon be grey but expansion hub still communicating properly. To find out press the "service" button on home page to see if it loads, if it loads the expansion hub is working.
If possible the expansion hub can be unplugged and tested on the computer. Plug in the internet, power it up and connect to computer and see what the serial window says.
